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Returns & Exchanges
At Living Proof, we want you to be completely satisfied with your hair care journey. If you are not happy with your purchase, we offer free returns on all orders within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
2
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our system.
3
Pack Your Products
Securely pack the products in their original packaging or a sturdy box and attach the prepaid label to the outside.
4
Drop Off and Refund
Drop off your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing