Frequently Asked Questions
Everything you need to know about your beauty journey with Living Proof.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for beauty products?
We offer a 30-day return policy on all products. Items must be in their original packaging and at least 75% full to qualify for a full refund.
Are Living Proof products safe for color-treated hair?
Yes, all of our formulations are sulfate-free, paraben-free, and specifically engineered to be safe for color-treated and chemically processed hair.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary based on your location and will be calculated at checkout.
Are your products cruelty-free?
Absolutely. Living Proof is committed to ethical beauty; we do not test our products or ingredients on animals, nor do we ask others to do so on our behalf.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.